RETURN INSTRUCTIONS – PLEASE READ

At NEO-PAWS INTERNATIONAL, we believe that your pet’s safety is of the utmost importance. To this end, we have designed a full line of high quality, innovative and easy-to-use products with the animal’s safety, comfort and performance in mind.

ALL NEO-PAWS PRODUCTS ARE PET-APPROVED.
DISTRIBUTOR / WHOLESALER PRICING AVAILABLE.

IF BUYING SHOES. PLEASE REFER TO THE LAYERING INSTRUCTIONS ON THE OTHER SIDE AND ALSO TO THE ‘HOW TO PUT SHOES ON’ INSTRUCTIONAL VIDEO ON ANY OF THE DOG SHOE PAGES AT WWW.NEOPAWS.COM

Most of our items are contained in Zip-lock or Mesh bags for easy removal and inspection of the item, without the need to damage the package or the header card.

FOR A FIRST TIME SIZE EXCHANGE, CALL US IF YOU WOULD LIKE TO RECEIVE THE NEW ITEM BEFORE SHIPPING THE RETURN.

If you are not completely satisfied with your purchase for any reason, return the item within 30 days, in a clean condition (NO DOG HAIR) and in its original packaging, and NEO- PAWS INTERNATIONAL will either exchange it or provide you with a full refund of its cost – LESS SHIPPING & HANDLING charges – provided the item is not used or soiled in any way. A cleaning charge will apply otherwise
A partial refund will be issued if the item cannot be fully restored to its original new condition. No refund will be issued if the item has been used, soiled or damaged or if we are unable to clean it thoroughly. A 5% restocking fee applies on the full return of an order.

Refunds are issued within fifteen days after receipt and inspection. They appear on your statement. Do not forget to write your name and/or instructions inside the return package.

PRODUCT RETURNS :

When returning from outside Canada, do so via Postal or Courier Service and describe the shipment as CANADIAN GOODS RETURNED WITH A VALUE OF US$15.00, for customs purposes. PLEASE USE THE LABEL BELOW AND RETURN THE ITEMS ONLY 3228TO OUR ADDRESS IN CANADA.

TO SAVE ON SHIPPING COST, DO NOT USE BULKY CARDBOARD BOXES.

We are not responsible for lost, stolen or non delivered packages in the receiving country, nor for any brokerage fees or duty payable on items not returned as indicated above.

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PLEASE CUT THE FOLLOWING AND TAPE IT TO THE OUTSIDE OF YOUR PACKAGE.

Return to : NEO-PAWS INTERNATIONAL
121 / 125 River Street
Toronto, ON
M5A 3P5 CANADA

The enclosed are Canadian Goods Returned with a maximum value of US$15.00
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