RETURN INSTRUCTIONS – PLEASE READ
At NEO-PAWS INTERNATIONAL, we believe that your pet’s safety is of the utmost importance.
To this end, we have designed a full line of high quality, innovative and easy-to-use products
with the animal’s safety, comfort and performance in mind.
IF BUYING SHOES. PLEASE REFER TO THE LAYERING INSTRUCTIONS AND TO THE “HOW TO PUT SHOES ON” INSTRUCTIONAL VIDEO ON ANY OF THE DOG SHOE PAGES AT WWW.NEOPAWS.COM
Most of our items are contained in Zip-lock or Mesh bags for easy removal and inspection without the need to damage the package or the header card.
FOR A FIRST TIME SIZE EXCHANGE, CALL US IF YOU WOULD LIKE TO RECEIVE THE NEW ITEM
BEFORE SHIPPING BACK THE RETURN.
If you are not completely satisfied with your purchase for any reason, return the item within 30 days, in a clean condition (NO DOG HAIR) and in its original packaging, and NEO- PAWS INTERNATIONAL will either exchange it or provide you with a full refund of its cost – LESS SHIPPING & HANDLING charges – provided the item is not used or soiled in any way. A cleaning charge will apply otherwise.
A partial refund will be issued if the item cannot be fully restored to its original new condition.
No refund will be issued if the item has been used, soiled or damaged or if we are unable to clean
it thoroughly. A 6% restocking fee applies on the full return of an order. Refunds are issued within fifteen days after receipt and inspection. They appear on your statement
PRODUCT RETURNS :
IF THE COST OF RETURNING TO CANADA FROM THE USA IS VERY HIGH, AND IF THE ITEM(S) ARE NOT NEEDED HERE, WE WILL GIVE YOU A USA ADDRESS TO USE INSTEAD,
PLEASE USE THE PRE-ADDRESSED LABEL BELOW. We are not responsible for lost, stolen or non delivered packages nor for any brokerage fees or duty payable on items not returned as indicated below.
REMEMBER TO WRITE YOUR NAME ON OR INSIDE THE RETURN PACKAGE.
CUT THE FOLLOWING AND TAPE IT TO THE OUTSIDE OF YOUR PACKAGE.
NEO-PAWS INTERNATIONAL INC.
15 VICORA LINKWAY
Toronto, ON M3C 1A8 CANADA
The enclosed are Canadian Goods Returned with a maximum value of US$15.00