RETURN INSTRUCTIONS – PLEASE READ
At NEO-PAWS INTERNATIONAL, we believe that your pet’s safety is of the utmost importance.
To this end, we have designed a full line of high-quality, innovative and easy-to-use products with the animal’s safety, comfort and performance in mind.
IF BUYING SHOES. PLEASE REFER TO THE LAYERING INSTRUCTIONS AND TO THE “HOW TO PUT SHOES ON” INSTRUCTIONAL VIDEO ON ANY OF THE DOG SHOE PAGES AT WWW.NEOPAWS.COM
Our items are contained in Zip-lock or Mesh bags for easy removal and inspection without the need to damage the package or the header card. We recommend when trying on the shoes, to wrap and unwrap the velcro straps gently to avoid fraying.
FOR A FIRST TIME SIZE EXCHANGE, CALL US IF YOU WOULD LIKE TO RECEIVE THE NEW ITEM BEFORE SHIPPING BACK THE RETURN.
If you are not completely satisfied with your purchase for any reason, return the item within 30 days, in a clean condition (NO DOG HAIR) and in its original packaging, and NEO- PAWS INTERNATIONAL will either exchange it or provide you with a full refund of its cost – LESS SHIPPING & HANDLING charges – provided the item is not used or soiled in any way. A cleaning charge will apply otherwise.
If you are not satisfied with your purchase for any reason, return the item within30 days, in a clean condition (NO DOG HAIR) and in its original packaging, and NEO-PAWS will either exchange it or provide you with a full refund of its cost LESS SHIPPING & HANDLING charges – provided the item is not used or soiled in any way. A cleaning charge will apply otherwise.
A partial refund will be issued if the item cannot be fully restored to its original new condition.
No refund will be issued if the item has been used, soiled or damaged or if we are unable to clean it thoroughly. An 8% restocking fee applies on the full return of an order. Refunds are issued within fifteen days after receipt and inspection and will appear on your credit card statement.
PRODUCT RETURNS :
USA
PLEASE USE THIS USA ADDRESS INSTEAD AND REMEMBER TO WRITE YOUR NAME ON AND INSIDE THE RETURN PACKAGE:
C/O ROANNA AZAR 39651 VIA CACHO, TEMECULA, CA 92592
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CANADA
CUT THE FOLLOWING AND TAPE IT TO THE OUTSIDE OF YOUR PACKAGE.
NEO-PAWS INTERNATIONAL INC.
15 VICORA LINKWAY
UNIT 1010
Toronto, ON M3C 1A8 CANADA
BUZZER 4102
We are not responsible for lost, stolen or non delivered packages nor for any brokerage fees or duty payable on items not returned as indicated below.